Find Answers to Frequently Asked Questions from Hotel MOTTO I FAQs
Essential booking details, hotel policies and guest information
Still got a question? We are always happy to help and are available 24/7 at hello@hotelmotto.at
The hotel is located directly on Mariahilfer Strasse 71a in the 6th district in Vienna. The hotel entrance is at Schadekgasse 20, 1060 Vienna.
Hotel MOTTO first welcomed guests in October 2021.
Hotel MOTTO is part of the MOTTO Group, founded by restaurateur Bernd Schlacher. The group also includes the restaurant MOTTO am Fluss, the in-house bakery MOTTO Brot, and Motto Catering. The hotel is managed by General Manager Stefanie Marik.
Our motto is passion, felt in every detail. We are unique, multi-layered, LGBTIQ-friendly, dreamy, and creative - but most of all, totally chilled out. Our focus is on cozy vibes and great service. We are always on hand for our guests, no matter the request.
The entrance to the U3 Neubaugasse subway station is located right next to the hotel MOTTI. Vienna’s Westbahnhof is only 1.2 km away, and the main railway station (Hauptbahnhof) is 2.8 km away with a direct bus connection on line 13A. Vienna International Airport (VIE) is approximately 20 km from the hotel. We are also happy to arrange a limousine service or taxi transfer to and from the airport upon request.
Tickets for bus, tram, and subway are available via the app of the Viennese public transport or in the vending machines of the subway stations. The nearest station to Hotel MOTTO is Neubaugasse on Mariahilfer Straße.
With pleasure you can park your car at the close by public garage MAHÜ77 for a special hotel price of Euro 19,90 per car / 24 h. Payment needs to be done at the hotel - please inform the front desk to receive an exit ticket. The entrance is located at Damböckgasse 4, 1060 Vienna, reservation is not possible. The max. entrance height is 1.95 m.
Alternatively, an entrance height of 2.10 m would be possible at the following garage:
Garage Mariahilf at C&A | BEST IN PARKING
Mariahilfer Str. 96
1070 Vienna
We will be happy to arrange a paid airport transfer by limousine or taxi. Please feel free to contact us directly via email at hello@hotelmotto.at.
You can easily reach us by public transport: Take the S7 train from the airport to Landstraße station, then change to the U3 underground line (orange line) towards Neubaugasse. The hotel entrance is located right next to the Amerlingstraße exit.
The hotel offers 91 rooms and suites in various categories (PETIT, CHIC, DELUXE, ART DELUXE, and JUNIOR SUITE).
All rooms feature elegant wooden floors, a separate toilet, and a walk-in rain shower. Box-spring beds with premium Egyptian cotton linens ensure restful nights, and allergy-friendly bedding is available upon request.
High-quality Saint Charles amenities are provided in every room, including shampoo, two types of shower gel, conditioner, and hand soap. Additional thoughtful extras include earplugs, condoms, a nail file, cotton swabs, cotton pads, and a small sewing kit. Each room is also equipped with a hairdryer, a Roberts Revival Radio, a Nespresso machine with compostable capsules, a kettle, and a selection of teas.
Guests staying in CHIC, DELUXE, ART DELUXE categories and in the suites will also find a small ironing board and iron. Cozy bathrobes are provided for visits to the sauna or steam bath, and DELUXE, ART DELUXE, and Junior Suite categories additionally include comfortable slippers. Razors, shower caps, plasters, toothpaste, toothbrushes, adapters, or umbrellas can be requested at reception at any time.
Please note: the rooms do not include desks. However, a small fold-out table for the bed can be borrowed, and steamers or additional irons are available on request.
Further details and an overview of the differences between the room categories can be found here: hotelmotto.at/zimmer-suiten.
High-speed WiFi is available free of charge throughout the hotel. Use the WiFi "Boutique Hotel MOTTO"
Still longing for more delights? With us, you take room service into your own hands. Get your culinary treats at CHEZ BERNARD and enjoy them in the comfort of your own room. Wine, champagne and other fine flasks come at a take away price of -20 %.
Cool or toasty – you decide. Once all the windows are closed, the air conditioning can be individually adjusted using the control wheel. You can cool your room in summer and heat it in winter.
The housekeeping team services the rooms daily until 3:00 pm. To support sustainability, towels can be reused when hung up, while towels placed on the floor will be replaced. Using the DO NOT DISTURB sign on the door cancels daily cleaning and ensures privacy. Bed linens are changed every three days.
The MOTTO is a smoke-free hotel. If you do not comply, we will have to charge €150 for additional cleaning. You are welcome to smoke in front of the hotel entrance or on the roof terrace.
CHEZ BERNARD – Restaurant et Bar
Plenty of space, lush greenery, and an unmistakable feel-good atmosphere: at CHEZ BERNARD, modern, French-inspired, and down-to-earth cuisine meets a stylish setting. The menu reinterprets beloved classics with fresh flavors, while the culinary standards and ingredient quality are – like the restaurant itself – set at the very top. Breakfast, lunch, and dinner are served daily, always seasonal, fresh, and in a unique atmosphere.
A special highlight is the rooftop terrace: in summer, refreshing drinks are served there from the afternoon, complemented in the evening by a smaller menu of selected delicacies.
Reservations are kindly requested – easily online at chezbernard.at/en
Breakfast is not included in the room rate, but a delicious à la carte selection awaits for a perfect start to the day. During the summer months, breakfast can also be enjoyed outdoors in our charming Schanigarten. For guests on the go, the in-house bakery MOTTO Brot offers freshly prepared breakfast options to take away.
To ensure a relaxed morning, table reservations are highly recommended due to high demand. Reservations for breakfast at Chez Bernard can be made here: chezbernard.at/de
In the 65 m² wellness area on the 7th floor, guests will find a rain shower, relaxation lounge with spring water, sauna, and steam bath (4:00–10:00 pm, and upon request). Apples, dried fruits, and nuts are available as light snacks. The fitness room (7:00 am–10:00 pm) is equipped with a WaterRower, exercise bike, treadmill, weights, and yoga mats. Guests may also book yoga or Pilates classes at our partner studios for an additional fee. Private in-room massages can be arranged upon request. Exclusive benefits are available at John Harris Fitness, EVO Fitness, and Pilates @ THE1924.
For more details, please visit: hotelmotto.at/wellness
Yes – at Hotel MOTTO, the Bel Étage with its two elegant salons offers stylish spaces for meetings and events. Whether a private dinner, festive celebration, Christmas party, workshop, presentation, business meeting, or an evening event, the venues combine character and charm and can be rented for half days, full days, or special occasions.
The inspiring atmosphere provides the perfect setting for creativity, productivity, and unforgettable events. Tailor-made offers are available, and the detailed event brochure can be downloaded here: Download Event Brochure (PDF).
Further information can be found here: hotelmotto.at/events
With pleausre we provide a cot or sofa bed for children under 6 years in our DELUXE rooms and SUITE JUNIOR - on request - free of charge. For families up to 4 person (2 adults and 2 children under 12 years) we offer connecting rooms at our DELUXE rooms (subject on availability).
Please get in touch with us directly booking@hotelmotto.at.
Are pets allowed?
Yes, dogs, cats, and small pets are very welcome at our hotel.
Are there any additional costs?
Yes, we charge a cleaning fee of €19.00 per day.
Will my furry friend receive anything?
Absolutely! Your furry companion (dog) will receive all the essential amenities needed for a comfortable stay.
Will the room be cleaned if my pet is inside?
No. As long as your pet is left unattended in the room, no cleaning will be carried out.
Please let us know once your pet has left the room, and our housekeeping team will be happy to take care of everything.
Are there any special instructions at check-in?
Yes, you will receive a special door hanger and “Do Not Disturb” signs to indicate whether your pet is inside the room.
From 3:00 pm you can get comfortable in the room. Our check-out time is 11:00 am, by then we kindly ask to have cleared the room. Luggage can be left in our secure luggage room until departure, just ask at reception.
Hotel MOTTO is located in the midst of Mariahilfer Straße, Vienna's longest shopping street and inofficial center. It takes about 19 minutes to walk to the city center, the opera and the Stephansdom. The U3 (station Neubaugasse) runs directly in front of the hotel and takes 5 minutes to Stephansplatz.
The MuseumsQuartier with Leopold Museum, MUMOK, Kunsthistorisches Museum and Naturhistorisches Museum is approximately a 9 minute walk away.
The question is: what would you like to do? Vienna is a city of diversity and unique characters. Fancy art and culture? You've come to the right place. Shopaholic? We got you covered! Undecided? No problem, just drop us a line at hello@hotelmotto.at and we'll make your short trip to Vienna a legendary one.
The Vienna City Card can be purchased directly in the ivie app and used via smartphone. If you prefer analog, you can also print out the card yourself or buy it as a voucher that can be redeemed at all tourist information offices in Vienna.
The Vienna City Card is valid as a ticket for public transport in Vienna and can be purchased for 24 h, 48 h or 72 h. A transfer from the airport and a 24 h Hop-On Hop-Off tour can also be selected as optional services. In addition to mobility, the Vienna Card offers many discounts for museums, sightseeing opportunities, theaters, and concerts, as well as shopping and restaurants.
Bicycle parking facilities are not available at the hotel and storing bicycles in the room is not allowed. There is a public bicycle parking area in front of the hotel entrance where bicycles can be securely parked with their own lock. Alternatively, there are Bike & Ride boxes at the nearby Westbahnhof where bicycles can be safely locked up. Advance reservation is recommended. bikeandridebox.de: Box suchen & buchen
Room reservations for young people under the age of 16 are only possible if accompanied by a legal guardian.For young people between the ages of 16 and 18 are only possible with the written consent of the legal guardian including a copy of ID and contact details of the legal guardian. Please contact us directly.
Many more answers can be found in the MOTTO Booklet (PDF) as well as in our Hotel Recommendations (PDF).
If something is still unanswered, the reception team is happy to assist at any time via email: hello@hotelmotto.at.